Hunter Glaspell, a 67-year-old male patient, calls BWW Medical Associates, stating his ear has been bothering him for days and the pain is getting worse. It is Monday afternoon at 4 P.M. The schedule is packed, and he wants to come in right away. When you offer him an appointment at 9 A.M. tomorrow, he becomes verbally abusive, screaming that he is in pain now. How will you handle this situation?
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