How does your organization use patient satisfaction surveys to improve quality outcomes? Do you feel that sometimes too much emphasis is placed on these results?
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https://brainmass.com/health-sciences/health-care-ethics/purpose-of-patient-satisfaction-surveys-in-healthcare-333276
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At my current organization we mail out patient satisfaction surveys to every patient that walks through door. The Emergency Department patient’s receive different surveys than the inpatients. The questions on the ED survey ask about wait time as well as performance of ED …
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